Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Microsoft - Noida

Experience - 3 to 8

Key Skills - Large-scale enterprise software development, Cloud services, Product-Led Growth (PLG), Cross-functional collaboration, Stakeholder management, User requirements analysis, System design, Architecture documentation, Code optimization, Debugging, Refactoring, Performance engineering, Project planning, Release management, On-call operations, Reliability engineering, Scalability, Technical leadership, People management, Team building, Coaching and mentoring, Multi-layer tech stack (native, web, service, UX, model, data), Microsoft 365 technologies, Customer-driven development, Data-informed decision making, Experimentation, Strategic thinking, Innovation, Enterprise product delivery.,

GENPACT - Hyderabad

Experience - 0 to 2

Key Skills - Data-Driven Decision Making , KPI Management & Analytics , Performance Metrics Analysis , Customer Experience (CX) Design , CX Transformation , IT Support Models , Enterprise Service Delivery , Generative AI , Chatbot Development/Implementation , Natural Language Processing (NLP) , Self-Healing Systems , Digital Experience Platforms (DXP) , communication skills .,